The new Aged Care Act brings significant changes to protect the rights and dignity of older Australians. For Encara clients and their families, this reform ensures a more respectful, transparent, and supportive care environment. Here’s how it directly benefits you:
Your Rights at the Centre
The new Statement of Rights guarantees that your needs and preferences are prioritized. This includes equitable access to quality services and care that respects your individuality, cultural values, and autonomy.
Empowered Decision-Making
Under the Act, you have greater control over your care:
- Supported decision-making allows you to nominate trusted supporters to assist with your care decisions while ensuring your voice remains central.
- Enhanced information transparency means you’ll have clearer access to details about your care options and providers, making it easier to make informed decisions.
Stronger Protections
Your safety and wellbeing are protected through:
- Streamlined complaints processes ensuring concerns are addressed quickly and fairly.
- Whistleblower protections empowering you, your family, or care workers to report issues without fear of reprisal.
Higher Standards of Care
Aged care providers and workers must now meet strengthened quality standards, including:
- Aligning their services with the new Statement of Rights.
- Demonstrating continuous improvement to deliver higher-quality care.
- Complying with the Aged Care Code of Conduct, which enforces ethical and respectful practices.
Proactive Oversight for Peace of Mind
The Aged Care Quality and Safety Commission (ACQSC) will monitor providers to address potential risks before they impact you. 
This includes:
- Regular performance reviews.
- Taking corrective actions to ensure your care meets high standards.
What This Means for Encara Clients
At Encara, we are committed to delivering Allied Health services that not only meet but exceed these new expectations. Our team is dedicated to:
- Upholding your rights by providing individualized, culturally sensitive care.
- Supporting your decision-making through clear communication and collaborative care plans.
- Ensuring your safety and wellbeing by aligning with the latest quality standards and continuously improving our services.
This new rights-based approach ensures you remain at the center of your care journey, with greater transparency, support, and accountability from your providers. If you have any questions or concerns, Encara is here to assist and advocate for you.
