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Published in: Aged Care

Encara – Supporting Quality and Delivering on Safety in Aged Care

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Minister Ken Wyatt has announced a new national independent Aged Care Quality and Safety Commission in response to the Carnell-Paterson review into the Oakden Older Person’s Mental Health Service.   See his media release here

The new Commission will start from 1 January 2019 and will bring together the functions of the Australian Aged Care Quality Agency, the Aged Care Complaints Commissioner and the aged care regulatory functions of the Department of Health.

In addition, a performance rating scale against the quality standards will be developed and made publicly available. The MyAgedCare website will also include a user friendly comparison tool.

Encara understand the fast pace of change in the aged care industry must be met with an eye for continuous improvement from providers and their partners.

So how does Encara’s family of therapists support quality and safety across Australia’s aged care homes?

  • We support constant collaboration between therapists and the clinical team;
  • We deliver accurate, detailed and deficit focused musculoskeletal assessments that provide a solid evidence base to develop accurate plans of care;
  • We apply a risk management process when completing transfer and mobility prescription with a focus to prevent falls and manual handling related injuries;
  • We develop and maintain appropriate, goal driven exercise plans for each resident to optimise mobility and dexterity;
  • We develop and maintain customised, holistic, engaging and efficacious pain management plans;
  • We support residents to engage actively and meaningfully in leisure, exercise and their activities of daily living; and
  • We deliver training through Encara’s Online Learning Management System that is complimented by our detailed on site manual handling competency based training sessions.

These are just some of the big ticket items and outcomes we achieve. To learn more of our unique activities, systems and tools, call 1300 761 965, or complete the form below to book a meeting today.

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Maryann Daley

Chief Operating Officer

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My name is Safron; I joined Encara in 2022 working in intake and customer service. Through my time at Encara, I gained valuable insight into the operation of our Home Care and NDIS services and moved into my current role as Business Development Lead promoting allied health services to the vulnerable people of our community through all funding streams including HCP, NDIS and privately funded services.

In my spare time I enjoy photography, weightlifting and spending time with my family. 

Safron Ealden

Business Development Lead - Home Care & NDIS

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My name is Safron; I joined Encara in 2022 working in intake and customer service. Through my time at Encara, I gained valuable insight into the operation of our Home Care and NDIS services and moved into my current role as Business Development Lead promoting allied health services to the vulnerable people of our community through all funding streams including HCP, NDIS and privately funded services.

In my spare time I enjoy photography, weightlifting and spending time with my family. 

Carlos Macias

Deputy State Manager QLD

My name is Carlos Macias, and I have been working as a physiotherapist for over 10 years. My initial influence was centred around elite athlete recovery programs, which included opportunities be involved with the Ethiopian Athletics Federation and the Ultraman World Championships in Hawaii. 

Moving to Australia from my home in Madrid, Spain, has allowed me to step into the Aged and Community sectors with Encara. This has been a welcome change of pace and it is some of the most rewarding work I have ever done. I love that we impact people’s lives, and most of all I am passionate about helping my clients maintain their independence and extend their time living at home surrounded by family. 

In my role as Deputy Queensland State Manager, I support our team of therapists in Queensland and manage the service delivery to all of our Queensland Aged Care clients. I think we have a great team, it’s always a great atmosphere, and I am very grateful for the vital work that each one of them do every day. 

In my spare time, I love spending time with my family and learning lessons from my young son every day.  My weekend activities include running or cycling and trying out the local cafes for my favourite meal time, breakfast, which always starts with a double shot latte.

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Chelsea Bennett-Hall

Business Development Lead - Home Care & NDIS

My name is Chelsea; Since joining the Encara team in 2019 as a Rostering Administrator, I’ve transitioned into the role of Business Development Lead for the Home Care and NDIS Divisions.

As a proud member of the Encara family, my primary focus is connecting families with the best experts to empower the aged and disAbled communities, promoting their happiness, well-being, and independence. Through collaborative efforts with Encara’s allied health team and industry partners, I am enthusiastic about crafting innovative solutions that elevate the quality of care and support available to those in need.

You’ll often find me exploring the outdoors when I’m not working, accompanied by my sweet Italian Greyhound companion. Otherwise, I love indulging in Brisbane’s restaurants and travelling to new places where I can witness the sunset over the ocean.

 
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Jenae Bryson

Talent Acquisition Partner

My name is Jenae; I have been with the Encara team since 2019; having experienced many roles within the company; I have gained exposure to rostering, claims and billing and, since 2020, Recruitment.

My current position as Talent Acquisition Partner allows me to work with therapists nationwide to find their ideal role. I love that placing therapists in Residential Aged Care and Community settings provides our clients access to Allied Health Services, vital for mobility, independence and re-ablement. We aim to encourage a Happy, Healthy and Independent workforce nationally.

 
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Kylie Lewis

National Quality and Service Development Manager

BPHTY, LEVEL II PILATES INSTRUCTOR

Kylie has over 10 years’ experience working as a physiotherapist across a variety of clinical settings including private hospitals, private practice, aged care, and community and home care settings.

Her passion for pursuing a physiotherapy career stemmed from her experience as a competitive swimmer where she had extensive exposure to injury prevention and management.

Kylie has a drive towards leadership and enjoys the opportunity to support the health and wellbeing of Encara’s clients.

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Hoan

SA/WA State Manager

Hoan has a passion for hands-on treatment, rehabilitation and healthy ageing.

Having experienced working with a broad range of clients in culturally diverse environments, Hoan found aged care to be his area of choice. He values making a positive impact on the physical well being and quality of life of the elderly.

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Luke

State Manager Victoria/ACT & Sth NSW

Luke joined the Encara team in 2016 having previously worked in a hospital, aged care and community settings.

Luke is driven to achieve the best outcomes for our most vulnerable Australian demographic with a particular passion for falls management and orthopaedic rehabilitation. With a collaborative multidisciplinary approach, Luke strives to mentor those involved in all aspects of client care in order to optimise physical function and quality of life within the aged care setting.

Luke is passionate about the development of young leaders and the growth of those within his team. During the summer weekends, you can find Luke playing cricket or attending live music with friends.

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Rachel

Education Coordinator

Rachel is a bubbly and passionate Physiotherapist with over 10 years’ experience in the industry. She spent the majority of her career working in private practice and has a real passion for sports physiotherapy after growing up competing as a New Zealand gymnast for many years. However, her interest in aged care was sparked after moving to Australia and joining Encara!

Rachel believes in “move it or lose it”, bringing positive energy to everyone she works with. She loves working as part of a team and is equally passionate about helping to mentor, educate and train everyone in the Encara Family.

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Matthew

National Clinical and Customer Experience Manager

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Matthew has over 10 years of experience in physiotherapy and has been in a management role with Encara since 2015. He completed a Bachelor of Health Science (Musculoskeletal Therapy) before continuing his study with a Master of Physiotherapy Studies.

Matthew spent his first years in private practice and with state and national sporting teams before changing his focus to aged care. Matthew was very close with his grandparents growing up and has found working in aged care truly rewarding. He promotes a caring, positive and professional culture across Encara. 

Melanie

General Manager

Melanie joined the Encara family in 2017 in the newly created role of Business Development Consultant. Since commencing at Encara, Melanie progressed into the role of Business Development Manager overseeing the onboarding of new clients in the Aged Care and Home Care Division, as well as operational oversight and growth of Encara Healthcare. Melanie moved into the role of General Manager in April 2022 where her focus is on the administrative operations of the Encara business.

Melanie has over 11 years of experience within the healthcare sector, from large corporate healthcare organisations to smaller private businesses.

Melanie values learning and developing her skill set from the guidance of industry experts and leaders, as well as her Encara family. In her spare time, Melanie enjoys staying active, dining out, and spending time with her family and close friends.

 
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Peter O'Brien

Director

My name is Peter O’Brien, and I am one of the founding directors of Encara and a qualified physiotherapist. With over 20 years of experience in the field, I am proud to have built a team of skilled professionals who share my passion for helping people improve their physical health and wellbeing. Whether you or a loved one require NDIS therapy support, home care, or aged care services, we are here to help.

Ongoing education and training are essential for providing the highest quality care and exceptional customer experience to our clients, and I encourage all members of my team to pursue professional development opportunities whenever possible.

Encara has become a trusted name in Allied Health services across Australia with our national coverage and dedication to excellence. Our goal is to help our clients be healthy, happy and independent, regardless of their age or physical abilities.

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Bradley Packer

Director

My name is Bradley, one of the founding directors of Encara and a qualified physiotherapist. I love that Encara’s people make a positive impact in their local communities every day. Whether preventing falls at home, delivering convenient therapy support to NDIS participants, or creating successful partnerships with aged care providers, I’m proud to help others feel happy, healthy and independent. At Encara, my focus is on the continued improvement and growth of Encara, to impact more people across Australia.

As Encara celebrates its 20th anniversary in 2024, I’m exceptionally proud of the careers we have launched and advanced with our industry-leading continuing professional development (CPD) programs.

I’m excited to apply Encara’s uniquely deep expertise to create outstanding customer experiences and clinical results for people in need nationwide.

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Maryann Daley
Maryann Daley

Chief Executive Officer

Maryann Daley is the Chief Executive Officer of Encara. An executive with a track record in driving efficiency and growth, Maryann has a unique ability to integrate commercial strategy with quality healthcare. She is skilled in governance frameworks and operational excellence, leveraging data-driven strategies to streamline efficiencies and improve clinical outcomes whilst ensuring financial sustainability. 
 
As Encara celebrates its 20-year anniversary, we reflect on our past successes and look forward to the next chapter of growth. In an increasingly competitive marketplace, Encara has distinguished itself by its ability to anticipate industry shifts, meet the evolving needs of our clients and cultivate long-term relationships with all stakeholders. Encara is poised to continue shaping the landscape of allied health in the aged and community sector during this period of exciting reform.
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